Yale Protection Program You're covered from day one
Exclusive Benefit: 50% store credit if you don't use your Yale Extended Warranty*
- Coverage for 5 years from date of delivery
- The only service plan backed by the best in-store service department in the industry
- No deductible or co-payment
- Food loss allowance
- In-home service
- No 1-800 numbers to call
Extended Warranty Information
Get a full overview of our plan, coverage details, and more right here. If you have any questions, call us or send us an email.
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*Store credit offer is only available if warranty is purchased prior to delivery.
Yale Appliance Protection Program
Coverage length: 5 years total from delivery. Yale Appliance’s plan begins after the manufacturer warranty ends and runs through year five.
What’s covered: 100% of diagnostic fees, parts, and labor with in-home service; no deductible.
Food-loss allowance: Up to $250 (lifetime) on covered fridge/freezer failures.
“Give-Back Half” credit: If you never use the plan, get 50% store credit (must be purchased before delivery, credit valid 90 days).
Islands service (Marthas Vineyard & Nantucket):Apr–Sep: Yale Appliance books ferry at no extra charge. Oct–Mar: a transportation fee applies.
Who to contact: customerservice@yaleappliance.com or (617) 822-5360.
Replacement Parts: Yale Appliance also backs replacement parts we install during service with 5-year parts coverage.
What’s included
- During Yale Appliance’s Warranty Period: diagnostic, labor, and parts (performed by Yale Appliance or an authorized Yale Appliance provider). No 1-800 runaround.
- In-home repairs; Yale may replace with similar-feature product if parts/product are unavailable.
What’s not included
- Normal wear & tear or power surges.
- Cosmetic parts after 30 days (handles/bins/shelves/knobs, etc.).
- Outdoor products, certain small-appliance categories (e.g., coffee makers, trash compactors, steam closets), and commercial‑use appliances.
“Give-Back Half” eligibility
- Plan must be unused (no Yale Extended Warranty service calls/dispatch/invoices).
- Warranty must be purchased before delivery; returns are ineligible. Credit is valid 90 days.
- Transferable only if the product stays at the original address; the credit itself is not transferable.
How to get service
- Within the manufacturer warranty: manufacturer handles service.
- After manufacturer warranty expires: contact customerservice@yaleappliance.com or (617) 822-5360 to schedule; island logistics follow the in-season/off-season policy.
Frequently Asked Questions
Does Yale Appliance offer extended warranties or protection plans?
Yes. Yale offers 5-year Parts & Labor protection from the date of delivery, with no deductible, in-home service, a food-loss allowance, and an exclusive 50% store credit if the plan goes unused. Yale's coverage begins after the manufacturer's warranty ends and runs through year five.
What is the warranty process like with Yale Appliance?
During the manufacturer's warranty, the maker handles service. After it expires, Yale's Extended Warranty covers 100% of diagnostic fees, parts, and labor through Yale Appliance or an authorized Yale Appliance provider from the delivery date through year five. To coordinate service, contact customerservice@yaleappliance.com or call (617) 822-5360. For Martha's Vineyard and Nantucket, Yale books transportation at no charge April–September; October–March a transportation fee applies.
Is Yale Appliance's 5-year replacement parts warranty worth it?
It's compelling if you want five years of coverage with no co-pay, in-home service, and a 50% "give-back" store credit if you never use it, especially for built-ins and higher-end appliances. (Yale Appliance also shares pros/cons of extended warranties on its blog.)
Is There A Deductible?
No, diagnostic, parts, and labor are covered in-home during the extended term.
How Much Food-Loss Coverage?
Up to $250 over the life of the plan.
Can I Transfer The Plan?
Yes, if the product remains at the original address; the 50% credit benefit is not transferable.
Do Island Deliveries Cost Extra?
Apr–Sep: no extra charge; Oct–Mar: a transportation fee applies.