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Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

Appliance Returns: Product returns must be made within 15 days of the date you receive your order. Product must be packed in the original, undamaged, and complete packaging. Previously installed, special orders or special modifications cannot be returned under any circumstance. All accessories, clean instruction books and warranty cards must be returned. Product that does not meet the criteria above or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a re-stocking fee in an amount representative of the condition of the product or its packaging. Yale reserves the right to decline to an exchange or accept the return of ANY product other than the product that is initially defective after the 15-day period. Refunds for products being returned will be issued once the product is received back at Yale and meet our product return criteria listed above. Product that does not fit will be subject to additional return and shipping/delivery fees and in some cases significant re-stocking charges may apply.

Plumbing Returns: Any stocked product uninstalled, original condition and original packaging may be returned within 15 days for a full refund. Previously installed, special orders or special modifications cannot be returned under any circumstances. Product that does not meet the criteria or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a restocking fee in an amount representative of the condition of the product or its packaging.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.