Kitchen Appliance Service & Repair
Completed 48,392 service calls in 2021
We Repair & Service Everything We Sell
- 5-year warranty on all purchased replacement parts Yale has installed during service
- $50 Yale Appliance store credit if you choose not to move forward with a repair after diagnosis
- Flat rate repairs based on the New England Flat Rate Repair Guide
- No additional dispatch charges if we need to return to fix the same problem within 30 days
- A huge inventory of in-stock parts for quicker repairs
- Factory-trained and CORI-certified appliance repair specialists
Brands We Service
We service everything we sell under warranty and will service all residential products from the following brands.
Our experience with Yale Appliance has been excellent, from the person who sets up the service call to the repair person who arrived at our door. At every step of the process, the trained staff is genuinely helpful, courteous and informed. They all have responded promptly to any questions and tried to accommodate our schedules where possible. The service staff had been knowledgeable and have shared helpful tips that will enable us to proactively take care of our appliances. An excellent organization. Would recommend them highly.
— Elizabeth M.
Frequently Asked Questions
I bought my product at another dealer; will you service it?
If the product is out of manufacturer's warranty, Yale technicians are factory-certified to fix many popular brands. If the product is still under the manufacturer's warranty, please contact the dealer you purchased from or the manufacturer directly for appliance repair.
Do you bring parts to fix the product on the first visit?
Our goal is to fix the product in one visit. Our technicians do carry a wide variety of parts on their vehicle, plus we have a full-time technical support staff reviewing every call prior to coming out. We try our very best to have what we need on hand however this depends on multiple factors, e.g. availability of parts and having the complete information about the appliance prior to servicing.
How much does it cost to send a technician out?
For products outside of the manufacturer's warranty, we require a $99.95 dispatching fee for every repair. The Dispatch Fee must be paid at the time of scheduling a service visit. This fee includes the repair estimate and covers the cost associated with sending a CORI-certified, factory-trained technician specialist in a fully insured vehicle to your home. It includes the complete diagnosis of the appliance in question. If you choose not to go forward with the repair after the diagnosis and estimate, we will refund $50 in store credit for a product replacement at our showrooms.
Where do you service?
Yale’s service teams cover central Massachusetts to the Cape and the islands, and from the south shore of Rhode Island to southern New Hampshire.
Can the technician inspect multiple products during their visit?
Yes, Yale technicians can inspect and diagnose an additional product in your home. Yale service technicians are factory trained and certified in all major appliance brands and categories. Our repair technicians complete ongoing training to stay up to date on all new product introductions as well. Please let the customer service team know about all product issues when booking the dispatch fee.
Can you give me an estimate for service over the phone when I call in?
Due to complex nature of some repairs, we will not be able to quote you an estimated repair price until the dispatching trip has been completed.
Do you warranty your repair work?
All purchased replacement parts installed by Yale receive a free 5-year warranty. Labor is completely covered for 30 days, unless a service agreement is purchased for a one-year extension.
Our goal is a perfect service experience every time.