Appliance not working? We fix what we sell.
Factory-trained, CORI-certified Yale Appliance technicians serving Greater Boston to the Cape. One company sells it, installs it, and stands behind it, with 33,190 service calls handled in 2025.
Before you schedule
A few quick things to know first. They help us get a technician to you faster and fully prepared.
- We service what we sell. Bought your appliance from another retailer? Contact the manufacturer to find an authorized provider near you.
- Under warranty, or serviced in the last 30 days? Call 617-822-5360 before booking online so we can confirm coverage and route you fastest.
- A dispatch fee covers the visit and diagnosis. You approve any repair before we start. Decide not to repair? We credit 50% of the fee toward a new appliance.
- Have your model and serial number ready. They let us look up your appliance and arrive with the right parts. Missing numbers often mean an extra trip.
- Tell us what is going on. Error codes, unusual sounds, when it happens, and whether it affects everything or just certain settings.
- Prefer to talk? Call 617-822-5360
Request Service
Tell us what is wrong and we will confirm your appointment within one business day.
Your details go to the Yale Appliance Service team and nowhere else. Read our privacy policy.
- 4.9 Google rating, 10,658 reviews
- 33,190 Service calls in 2025
- 5-year Warranty on purchased repair parts
- Best of Boston Home 2026
How service works
Fixed right, with no surprises.
Three steps from broken to back in business, with a real person on the line the whole way.
01 Tell us what is wrong
Submit your request above or call 617-822-5360. Our technical team reviews every job before a technician heads out.
02 A Yale technician diagnoses it
Our own factory-trained, CORI-certified technician comes to you. A $119.95 dispatch fee covers the visit and a complete diagnosis, and you approve any repair before work begins. Track the truck to your door with live updates.
03 We fix it and back it up
Flat-rate pricing from the New England Flat Rate Repair Guide, a 5-year warranty on the replacement parts you buy, and no return-trip charge for the same issue within 30 days. Not worth repairing? We put 50% of the service cost toward a new appliance.
Preventative maintenance
Keep them running longer.
Optional programs that protect your appliances and help you get the most from them.
Starting at $179.95
Appliance Education Program
Learn essential operations, features, and maintenance, with a light inspection to confirm everything is secure.
Learn MoreStarting at $349.00
Coffee System Maintenance
Preventative maintenance on your built-in coffee system, including mineral and residue cleaning, with accessories.
Learn MoreStarting at $399.95
Ice Maker Maintenance
Interior cleaning, condenser coils, and water supply inspection. Up to 90 minutes.
Learn MoreStarting at $199.95
Refrigerator Cleaning
Basic operations test, filter replacement, and condenser cleaning. Up to 60 minutes.
Learn MoreStarting at $179.95
Seasonal Maintenance Program
For periods of inactivity. Includes temperature, ventilation, and security inspection.
Learn MoreStarting at $199.99
Yale Service Agreement
Covers functional parts and labor for one year after a Yale technician inspects or repairs your appliance.
Learn More
Transparent pricing
We publish our repair prices. Most don't.
Costs vary by category and diagnosis. Here is what labor typically runs after the manufacturer warranty ends. Final price depends on brand, parts availability, and access.
| Category | Avg. Labor | Typical Range | Examples |
|---|---|---|---|
| Refrigeration | $255.40 | $150 to $900+ | Filter replacement to compressor change |
| Cooking | $214.13 | $180 to $600+ | Igniter swap to induction module |
| BBQ grills | $210.98 | $180 to $400+ | Igniter to valve manifold |
| Laundry | $183.87 | $160 to $450+ | Door latch to motor replacement |
| Dishwasher | $180.17 | $140 to $400+ | Drain hose to control board |
| Ventilation | $161.25 | $150 to $350+ | Switch to motor replacement |
Labor-only amounts that apply after the manufacturer warranty ends and when no extended warranty applies.
$119.95
Dispatch fee
Paid when you schedule. It covers a CORI-certified, factory-trained technician in a fully insured vehicle, a complete diagnosis, and a clear repair estimate before any work.
Half comes back if we don't fix it
If we don't recommend the repair, or you decide not to go ahead, 50% of the fee ($59.98) returns as store credit toward a new Yale appliance. So a visit that doesn't lead to a repair really costs about $60.
Why homeowners choose Yale for service
The people who sold it are the people who fix it.
Our own employees, not contractors
Every technician is a factory-trained, CORI-certified Yale employee who represents us at your door.
We service what we sell
Deep, current expertise on the exact brands in your kitchen. We service nearly 40 residential brands under warranty.
Parts in stock for first-visit fixes
A large in-stock parts inventory and pre-visit case review mean fewer return trips and faster repairs.
Transparent, flat-rate pricing
Based on the New England Flat Rate Repair Guide. You know the price before we start. No hidden fees.
A 5-year parts warranty
Most shops give you 90 days. Every replacement part you buy for a repair is covered for five years.
50% back if repair is not worth it
If we recommend replacing instead of repairing, half the service cost goes toward your new appliance.
See it for yourself
How Yale service works.
A quick look at what happens from the moment you request service to the moment it is fixed.
What your neighbors say
4.9 stars from 10,658 reviewers.
The service team was amazing during service visits and helped us understand our issue with the washing machine. The delivery team were great professionals and got our new washer installed quick and easily. Thank you!
Aaron N.Honestly, one of the best customer service experiences of my life. We had a refrigerator with some issues and the technician (James) was tireless in working to make all of them right. Smart, patient, knowledgeable and nice.
Deborah B.They were extremely knowledgeable and courteous. They answered all of our questions, and also provided additional helpful information about our appliances. They were careful and attentive while making the repairs.
Karen K.
Best of Boston Home 2026. Recognized for appliance service in Greater Boston.
Brands we service
We fix what we sell, and then some.
Everything we sell is covered under warranty, plus residential products from nearly 40 brands, including the premium names most shops won't touch.
Service area
From Boston to the Cape and the islands.
Yale service teams cover central Massachusetts to the Cape and the islands, and from the south shore of Rhode Island to southern New Hampshire.
- Greater Boston
- MetroWest
- South Shore
- South Coast
- Cape Cod
- Bristol County
- Rhode Island
- Nantucket
- Martha's Vineyard
- Southern NH
Island service: we cover Nantucket and Martha's Vineyard. On Nantucket we also service appliances not purchased from Yale, and the dispatch fee is $299.95. Island visits include ferry logistics and are scheduled seasonally. Nantucket showroom →
What to expect
A little prep, no surprises.
How to prepare for your visit
- Clear at least a 36-inch path to the appliance, and secure any pets.
- Make sure the power, water, or gas shut-offs are accessible, with good lighting.
- For refrigeration, keep the doors closed beforehand to hold temperature.
- Have your model and serial number handy, plus any error codes or unusual sounds.
What the visit includes
- A complete diagnosis by a factory-trained, CORI-certified Yale technician.
- A clear repair estimate before any work begins.
- A post-repair test, plus a 5-year warranty on the replacement parts you buy.
Not included: cosmetic parts beyond the delivery window, non-compliant installations, new utility lines, or service on appliances not purchased from Yale (except on Nantucket).
Frequently asked questions
Good questions, straight answers.
I bought my appliance somewhere else. Will you service it?
We service products purchased from Yale Appliance. If you bought yours elsewhere, contact the manufacturer to find an authorized provider near you. On Nantucket, we also service non-Yale products.
What areas does Yale Appliance service?
Yale services central Massachusetts to the Cape and the islands, and from the south shore of Rhode Island to southern New Hampshire. Enter your ZIP in the service-area checker on this page to confirm coverage for your address.
How much does it cost to send a technician?
A $119.95 dispatch fee, paid when you schedule (on Nantucket the dispatch fee is $299.95). It covers the visit and a complete diagnosis. If you decide not to move forward with the repair, we return 50% of the service cost as store credit toward a replacement.
Do you service Martha's Vineyard?
Yes. Martha's Vineyard is part of our island service area. Island visits include ferry logistics and are scheduled seasonally, so call 617-822-5360 to confirm timing and any island travel details.
Will you fix it on the first visit?
That is the goal. Our technicians carry a wide range of parts and our support team reviews every job first. First-visit success depends on parts availability and having your model and serial number up front.
Do you warranty your repairs?
Every replacement part you purchase for a repair carries a free 5-year warranty. Parts replaced under a manufacturer or extended warranty are covered by those plans, not this one. Labor is covered for 30 days, or a full year with a Yale Service Agreement.
Can I track my appointment?
Yes. Follow the truck to your door with live updates within 30 minutes of arrival, plus flexible scheduling, 2-hour arrival windows, and reminder calls.
Can you quote a repair over the phone?
Not reliably. Some repairs are complex, so we give you an accurate estimate once the technician has diagnosed the appliance on site.
Ready to get it fixed?
Request a visit in a couple of minutes, or talk to a service coordinator now.
