Miele vacuum not picking up?
Bring it to Norton or Nantucket.

No. Miele vacuum repairs are handled at two locations only: our Norton facility at 42 Leonard Street and our Nantucket showroom at 5 Bayberry Court. Our Boston, Framingham, Hanover, and Hyannis showrooms do not accept vacuums for service. Bringing a vacuum to one of those four showrooms will not get it repaired, so plan your trip around Norton or Nantucket instead.

Yes. We service any Miele vacuum regardless of where you bought it, at both Norton and Nantucket. Warranty service is the one exception: Miele warranty repairs are carried out only on vacuums purchased from Yale Appliance. If yours came from another retailer we can still repair it, billed as a normal paid repair rather than a warranty claim.

No. We service Miele vacuums only. Miele is the vacuum line we sell, and the one our technicians are trained and stocked to work on, so taking in other brands would mean guessing at parts we do not carry. If you have another brand, contact its manufacturer for an authorized service provider near you.

No. Miele vacuum repair is a drop-off service rather than an in-home visit. Our technicians diagnose and repair vacuums at the Norton facility, which is why the machine has to come to us. In-home service appointments are for major appliances such as refrigerators, ranges, dishwashers, and laundry. Bring your vacuum to Norton or Nantucket and we handle it from there.

Repairs start with a $99.95 drop-off diagnostic fee, due when you hand the vacuum over. Once a technician has diagnosed it, any additional parts and labor are quoted separately and communicated to you, and the repair is completed only after you approve that quote. What the total comes to depends on what has failed and which parts the fix requires.

No. The $99.95 diagnostic is a separate charge that pays for the diagnosis itself, and it is not credited against the cost of the repair. If you approve the work, parts and labor are billed on top of it. If you decide not to go ahead, the diagnostic fee still covers the technician time spent finding the fault.

Plan on three to five days after drop-off, depending on parts availability. This is not a while-you-wait service, so do not expect to hand the vacuum over and collect it on the same visit. If a part has to be ordered, the timeline follows the supplier. We call you once your vacuum is ready to collect.

No appointment is required. You can bring your Miele vacuum in during posted hours at either location. Calling 617-822-5360 first is still worth the minute it takes, because we can confirm what to bring and answer anything about the diagnostic fee before you drive over. That one call is what prevents a wasted trip.

Bring the vacuum along with its hose, wand, and powerhead, plus any attachment involved in the problem you are seeing. Those parts let a technician reproduce the fault instead of guessing at it, which is often the difference between a diagnosis on the first look and a second round of questions. Bring your receipt if the repair may be warranty work.

Not at this time. Norton and Nantucket are the two locations that accept vacuums for service. Handling the work at Norton is what lets us receive a machine once instead of moving it between buildings, which is better for turnaround time and for the condition your vacuum is in when it comes back. If that changes, this page will say so.