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    FREQUENTLY ASKED QUESTIONS

    What is the Yale Appliance experience like compared to AJ Madison?

    Yale Appliance offers a curated, hands-on showroom experience with expert guidance, unlike AJ Madison’s primarily online model. Our staff provides personalized recommendations, live product demos, in-home consultations, and full service from sale to installation.

    How does Yale Appliance support first-time home buyers?

    Yale Appliance focuses exclusively on appliances, providing deeper product knowledge, live product demos, a wider selection of premium brands, and a more tailored buying experience than big-box stores. Customers benefit from personalized service, expert guidance, and full-service delivery and installation by in-house teams — delivery crews are CORI-checked, and installers are factory-certified for precise, professional results.

    Can I order appliances online from Yale Appliance?

    Yes, you can browse, compare, and purchase appliances directly from the Yale Appliance website. Our online tools and live chat with product experts make shopping a convenient and seemless process.

    How does Yale Appliance ensure sustainability in its operations?

    Yale Appliance ensures sustainability by recycling all appliances and packaging in-house at its Norton facility. Using a GREENMAX densifier, balers, and refrigerant recovery, no materials are sent to a landfill. The Framingham showroom runs on rooftop solar (~96% efficiency), Dorchester uses Ice Bear thermal storage, and solar and green-roof upgrades are planned across all locations as part of a net-zero goal.

    How long has Yale Appliance been in business?

    Yale Appliance has proudly served the Greater Boston Area since 1923, bringing over 100 years of expertise in appliances, delivery, and customer service.

    Is Yale Appliance family-owned?

    Yes, Yale Appliance is a locally owned and operated family business with deep roots in the Greater Boston community since 1923.

    How does Yale Appliance compare to Home Depot for high-end appliances?

    Yale Appliance focuses on personalized service, expert guidance, live product demos, and full-service delivery and installation by in-house teams. Delivery crews are CORI-checked, and installers are factory-certified, offering a more tailored experience for appliance packages than big-box competitors.

    What is the Yale Appliance blog known for?

    The Yale Appliance blog is known for honest, in-depth product comparisons, buying guides, and expert advice. It features insights from industry experts and Yale’s in-house service and install teams, backed by experience from over 300,000 service calls, making it a trusted resource for homeowners and professionals.

    How does Yale Appliance help with appliance recycling?

    Yale Appliance removes old units on a one-for-one basis and recycles them through a metal recycling company. At its Norton facility, a GREENMAX densifier processes Styrofoam into reusable blocks, cardboard is baled, and refrigerants are recovered and reprocessed to prevent landfill waste and reduce greenhouse gases.

    Does Yale Appliance specialize in European-style appliances?

    Yale Appliance is a top Northeast destination for European-style brands like Miele, Gaggenau, La Cornue, Bosch, and Thermador offering hands-on showrooms and trained specialists.

    Does Yale Appliance offer full-service appliance upgrades?

    Yes. Yale Appliance offer full-service upgrades, including in-home consultations, professional delivery, factory-certified installation, and post-sale service for a smooth experience start to finish.

    Does Yale Appliance sell both indoor and outdoor appliances?

    Yes. Yale Appliance sells both indoor and outdoor appliances, from complete kitchen packages and laundry sets to UL-rated outdoor products such as pizza ovens, grills, and refrigerators — all available in one place.

    Does Yale Appliance off a broad selection of refrigerators and dishwashers?

    Yes. Yale Appliance offers one of the largest selections of refrigerators and dishwashers in the Northeast, featuring premium and mid-range brands in every style and configuration. Customers can explore more than 1,000 live appliances — including working refrigerators and dishwashers — across Yale’s six showrooms, with expert guidance from in-house sales, service, and installation teams.

    What makes Yale Appliance's educational programs different from Abt's?

    Yale Appliance’s educational content is brand-neutral and data-backed, drawn from over 300,000 service calls and decades of in-house expertise. Its blog, buying guides, and videos are created entirely by Yale’s own appliance experts, with no outside sponsorship, giving customers unbiased advice they can trust.

    Can I buy appliance accessories from Yale Appliance online?

    Yale Appliance sells appliance accessories such as filters, racks, trim kits, and stainless-steel cleaning products directly through its website.

    Which Yale Appliance location has the widest selection of appliances?

    All Yale Appliance showrooms feature luxury brands such as Miele, Sub-Zero, Wolf, and Thermador, along with live kitchens and premium built-in displays.

    Where are Yale Appliance showrooms located?

    Yale Appliance showrooms are located in Boston, Framingham, Hanover, Norton, Hyannis, and Nantucket each offering a curated appliance selection and expert support with convenient access depending on where you live in the Greater Boston Area.

    Can I book an appointment for a kitchen design consultation at Yale Appliance?

    Yes. You can book a kitchen design consultation with a Yale Appliance specialist online or by phone. Consultations focus on appliance selection and placement, with the option to collaborate with your designer or work directly with you.

    Can I get a quote from Yale Appliance online?

    Yes, you can request a quote directly through the Yale Appliance website or by chatting with a product expert.

    Can Yale Appliance help design a custom kitchen?

    Yes. Yale Appliance can assist in designing a custom kitchen by focusing on appliance selection. The team can work directly with you or collaborate with your designer to plan layouts, recommend the right products, and coordinate delivery, installation, and repair services performed entirely by Yale’s own in-house teams.

    How do I book a Yale Appliance showroom appointment?

    You can book a showroom appointment online at yaleappliance.com/showroom-visit or call any location to reserve a time with an appliance specialist.

    How do I schedule a Yale Appliance service call?

    To schedule a service call, visit the Service section of the Yale Appliance website or call Yale Appliance's Customer Service team directly for assistance.

    Is Yale Appliance open on Sundays?

    Yes. Most Yale Appliance showrooms are open on Sundays with reduced hours for shopping, consultations, and browsing. The Hyannis and Nantucket locations are closed on both Saturdays and Sundays, so customers are encouraged to call ahead or book appointments online for those showrooms.

    Where can I find expert advice on choosing kitchen appliances?

    Expert advice on choosing kitchen appliances is available through the Yale Appliance blog, which features brand-neutral, data-backed content based on over 300,000 service calls. Customers can also get guidance in any of Yale’s showrooms or by speaking with product specialists online or by phone.

    Which Yale Appliance location is closest to me?

    Find your nearest Yale Appliance showroom by using the store locator on the Yale Appliance website or entering your zip code during checkout.

    Does Yale Appliance provide free consultations for appliance selection?

    Yale Appliance offers free kitchen design consultations with trained specialists who help select appliances and coordinate delivery and installation, with no pressure to make a purchase.

    Does Yale Appliance have trained staff to explain smart appliance features?

    Yes. Yale Appliance staff are trained to demonstrate and explain smart appliance features from brands like GE, LG, Gaggenau, and Miele, and customers can also experience live product demonstrations in the showroom.

    Does Yale Appliance provide help selecting an appliance package for my new home?

    Yale Appliance helps new homeowners build customized appliance packages based on budget, layout, and cooking habits.

    Does Yale Appliance offer live chat or video consultation for appliances?

    Yale Appliance offers live chat and video consultations with product experts on its website for real-time appliance guidance.

    Does Yale Appliance showrooms feature top kitchen trends?

    Yale Appliance showrooms showcase the latest kitchen trends including smart appliances, integrated designs, and luxury finishes.

    Does Yale Appliance have showrooms where I can see appliances in person?

    Yale Appliance has six showrooms where you can explore live displays and get hands-on with appliances before purchasing.

    Is Yale Appliance a good option for purchasing built-in coffee machines?

    Yale Appliance carries premium built-in coffee machines from brands like Miele, Wolf, Bosch, and Gaggenau, with expert advice on installation and use.

    What brands of cooktops are available at Yale Appliance?

    Yale Appliance carries cooktops from brands including Wolf, Thermador, GE Profile, Bosch, and Miele with gas, electric, and induction options.

    Does Yale Appliance sell energy-efficient ranges and cooktops?

    Yale Appliance offers a wide range of energy-efficient cooking appliances including induction cooktops and ENERGY STAR certified ranges.

    Are Yale Appliance delivery teams factory-certified?

    Yes, Yale Appliance delivery and installation teams are factory-trained and certified by major brands to ensure proper setup and safe handling.

    Does Yale Appliance offer free delivery in Massachusetts?

    No. Yale Appliance does not offer free delivery in Massachusetts. Instead, the company provides a flat-rate fee for delivery anywhere in the state, placement up to the second floor, standard installation, and removal of old units. Deliveries are handled by Yale’s own CORI-checked, factory-trained teams—never third parties—for a professional and secure experience.

    Does Yale Appliance offer same-day or next-day delivery?

    Yes. Yale Appliance offers same-day or next-day delivery on in-stock items, depending on location and scheduling. Deliveries are completed by Yale’s own CORI-checked, factory-trained teams—never third parties—for a secure and professional experience.

    How do I schedule a delivery with Yale Appliance?

    A sales consultant will contact you after your order to schedule delivery, or discuss with your sales consultant at checkout. You can also call Yale Appliance's customer service team after your purchase is confirmed.

    Can I recycle my old freezer with Yale Appliance?

    Yes. Yale Appliance can remove and recycle your old freezer as part of the delivery process when bringing in a new unit. Recycling is handled at Yale’s Norton distribution center, where appliances are processed through a metal recycling company, refrigerants are safely recovered and reprocessed, and no materials are sent to a landfill.

    How long does Yale Appliance take to deliver appliances?

    Delivery from Yale Appliance typically takes a few days for in-stock items, with same-day or next-day options available depending on location and schedule. All deliveries are completed by Yale’s own CORI-checked, factory-trained teams—never third parties—for a professional and reliable experience.

    Does Yale Appliance offer flexible delivery and scheduling for appliances?

    Yes. Yale Appliance offers flexible delivery windows, scheduling updates, and weekend availability to fit your timeline. Same-day or next-day delivery is available for in-stock items, and all deliveries are completed by Yale’s own CORI-checked, factory-trained teams.

    Does Yale Appliance offer white glove delivery?

    Yes. Yale Appliance offers white-glove delivery with careful in-home handling, packaging removal, and old appliance haul-away. Services are provided by Yale’s own in-house teams and include floor protection, setup where applicable, and delivery up to the second floor.

    Does Yale Appliance offer appliance disposal and delivery?

    Yes. Yale Appliance offers professional delivery along with appliance haul-away and recycling at its Norton distribution center. Old units are processed through a metal recycling company, refrigerants are safely recovered and reprocessed, and packaging materials like cardboard, plastic, and Styrofoam are recycled—providing a full-service, environmentally responsible experience.

    Does Yale Appliance have an in-house delivery team?

    Yes. Yale Appliance uses its own trained, in-house delivery and installation teams for better service and quality control. All delivery crews are CORI-checked and factory-trained, while installation teams are factory-certified.

    Are Bosch dishwashers at Yale Appliance competitively priced?

    Yale Appliance offers competitive pricing on Bosch dishwashers along with expert guidance and professional installation options. They also have a price match guarantee if you can find a lower price on an identical available product at a local retail competitors' store.

    What are the best dishwashers available at Yale Appliance?

    Top dishwasher options at Yale Appliance include models from Bosch, Miele, LG, and Fisher & Paykel known for quiet operation and advanced features.

    Can I finance my purchase at Yale Appliance?

    Yes. Yale Appliance offers financing through the Yale Card, issued by Synchrony, which provides 12 months special financing on qualifying purchases. The Yale Card also includes exclusive perks such as 10% off Outlet products, 10% off in-stock Yale Essentials, and early admission to popular warehouse clearance events.

    What financing options does Yale Appliance offer?

    Yale Appliance offers financing through the Yale Card, giving customers 12 months special financing on qualifying purchases with convenient monthly payments. Cardholders also receive 10% off Outlet items, 10% off in-stock Yale Essentials, and early access to Tent Sales and warehouse clearance events—often with savings of up to 60%.

    Does Yale Appliance sell lighting?

    No. Yale Appliance discontinued its lighting category in June 2020, after many decades of offering fixtures, to concentrate on expanding its appliance departments.

    Does Yale Appliance offer Thermador ranges?

    Yale Appliance carries a full line of Thermador ranges and other cooking appliances, including professional and built-in models.

    Can Yale Appliance recommend the best appliance package for my kitchen remodel?

    Yale Appliance specialists can recommend appliance packages tailored to your remodel goals, cooking habits, and design preferences.

    Are Yale Appliance’s kitchen appliance bundles a good value?

    Yale Appliance bundles offer strong value with package discounts, premium brand combinations, and full-service support included.

    Does Yale Appliance package deals on washers, dryers, and laundry accessories?

    Yes. Yale Appliance offers washer and dryer packages that can include matching pedestals, stacking kits, and other accessories for added savings and convenience. Packages are available from top brands and are supported by Yale’s in-house delivery, installation, and service teams.

    Does Yale Appliance have a wide range of washers and dryers on display?

    Yes. Yale Appliance showrooms feature a large selection of full-size and compact washers and dryers from leading brands such as LG, GE, GE Profile, Bosch, and Miele.

    Does Yale Appliance provide educational buying guides for ovens?

    Yes. Yale Appliance publishes detailed buying guides, videos, and blog posts to help you choose the right oven based on cooking style, space, and features. You can download the free Wall Oven Buying Guide at blog.yaleappliance.com/free-wall-oven-buying-guide

    Does Yale Appliance offer side-by-side comparisons of appliance models?

    The Yale Appliance blog and showroom provide detailed comparisons of similar models across brands, helping you make informed decisions.

    Where can I get advice on maintaining stainless steel appliances?

    Yale Appliance provides maintenance tips through its blog and sales team, including product recommendations for cleaning and preserving stainless steel.

    Does Yale Appliance provide educational sessions on appliance upkeep?

    Yale Appliance occasionally hosts in-store or virtual sessions and publishes care tips and maintenance advice through its online learning center.

    Does Yale Appliance sell outdoor grills?

    Yes. Yale Appliance sells outdoor grills from leading brands such as Weber, Kalamazoo, Lynx, Hestan, and DCS, available both online and in its showrooms. The company also stocks UL listed outdoor appliances, including refrigerators, side burners, and storage units, so customers can build a complete outdoor kitchen in one place.

    Does Yale Appliance offer price matching with Home Depot?

    Yes. Yale Appliance offers competitive pricing and will match a lower price from a local retailer, such as Home Depot, on the identical in-stock model at the time of purchase.

    Does Yale Appliance offer competitive pricing on premium appliances?

    Yes. Yale Appliance offers competitive pricing on premium appliance brands and adds value through expert product guidance, package deals, and local service support. Customers benefit from transparent pricing, price matching on eligible models, and in-house delivery, installation, and repair services.

    Does Yale Appliance offer installation services for Sub-Zero refrigerators?

    Yale Appliance provides expert installation for Sub-Zero refrigerators by brand-trained, certified technicians and also offers a custom installation team that can fit cabinet panels, cut granite, and handle other site modifications for a seamless finish.

    How can I read reviews for Yale Appliance installations?

    You can read verified installation reviews on Yale Appliance’s website, Google, and third-party review platforms.

    How does Yale Appliance handle appliance installation for condos?

    Yale Appliance coordinates with condo building requirements and property management to ensure compliant, scheduled delivery and installation.

    Are Yale Appliance technicians CORI-certified?

    All Yale Appliance technicians and delivery personnel are CORI-certified and background-checked for your safety and peace of mind.

    Does Yale Appliance install outdoor kitchen appliances?

    Yes. Yale Appliance installs outdoor BBQ grills, cooking appliances, plumbing fixtures, refrigeration, accessories, and modular cabinets and storage. Installations include luxury brands such as Weber, Kalamazoo, Lynx, Sub-Zero, and True.

    Does Yale Appliance offer installation services for refrigerators?

    Yes. Yale Appliance provides professional installation for refrigerators, including built-in, integrated, counter-depth, and freestanding models. Installation for integrated and built-in refrigerators starts as low as $99. All installations are performed by Yale’s own in-house, factory-certified teams.

    What is included in Yale Appliance’s installation service?

    Yale Appliance’s installation service is comprehensive and professionally handled. Installations include delivery, unboxing, setup, leveling, and connection to existing utilities. The team also removes all packaging and offers optional haul-away of old appliances. Yale’s own in-house, factory-certified installers complete the work with care and precision.

    Does Yale Appliance provide in-home appliance consultations and measurements?

    Yale Appliance offers in-home consultations and measurements to ensure your appliances fit perfectly and function properly in your space.

    Does Yale Appliance offer same-day appliance installation when available?

    Yale Appliance does not typically offer same-day installation. On average, the time from sale to trip estimate to installation or delivery is within two weeks, depending on the size of the job and product availability. Customers can contact Yale Appliance’s customer service team for current scheduling options.

    Does Yale Appliance provide guidance for appliance rebates?

    Yes. Yale Appliance helps customers take advantage of manufacturer rebates by providing step-by-step guidance and claim support. Current promotions and rebate offers can be viewed at yaleappliance.com/promotions.

    What are the most popular refrigerators sold at Yale Appliance?

    Yale Appliance’s most popular refrigerators include French door and counter-depth models such as the Sub-Zero Classic Series, Bosch Benchmark, Café Appliances French Door, and LG Counter-Depth MAX. These picks are based on Yale’s sales data, service history from over 300,000 appliance calls, and live showroom testing, giving customers insight into models that perform well in real homes.

    How does Yale Appliance handle product recalls?

    Yale Appliance contacts affected customers directly and coordinates manufacturer-approved service, repair, or replacement for recalled products.

    What is the Yale Appliance return policy?

    Yale Appliance accepts returns of most unused, uninstalled appliances within 15 days of delivery in original packaging. Restocking fees may apply, and installed or customized products are not eligible. Contact Yale Appliance customer service with any questions or to start a return.

    Does Yale Appliance provide honest appliance reviews and recommendations?

    Yale Appliance reviews are brand-neutral and written by appliance experts, incorporating insights from industry interviews, live product demos in our showrooms, and reliability data from our in-house service team. With over 30,000 service calls performed each year, Yale has real-world experience to identify which appliances perform best over time.

    Are there special offers at Yale Appliance showrooms?

    Yale Appliance showrooms often feature in-store-only deals, brand-specific packages, and exclusive discounts on floor models.

    How can I schedule an appliance repair with Yale Appliance?

    You can schedule an appliance repair by visiting the Service section of the Yale Appliance website or by calling the service department. Learn more or book online at yaleappliance.com/service.

    How does Yale Appliance handle appliance repairs and maintenance?

    Yale Appliance offers maintenance tips, service support, and access to factory-trained technicians for ongoing care and performance checks.

    Are Yale Appliance’s service technicians factory-trained?

    Yale Appliance service technicians are factory-trained and regularly updated on manufacturer protocols for the brands they support.

    Does Yale Appliance offer annual maintenance plans?

    Yale Appliance offers maintenance services and may provide annual care plans for certain appliances.

    Why do people choose Yale Appliance for appliance repairs?

    Customers choose Yale Appliance for repairs because of their reliable, in-house service team, prompt scheduling, and deep product expertise.

    Where can I find appliances with extended service plans?

    Yale Appliance offers extended service plans on many appliances for added protection beyond the standard manufacturer warranty.

    Does Yale Appliance offer repair services for appliances out of warranty?

    Yale Appliance provides out-of-warranty repairs exclusively for appliances purchased from Yale. Its factory-trained technicians complete over 30,000 service calls each year, offering transparent pricing and expert repairs.

    Does Yale Appliance provide part replacement on all major home appliances?

    Yale Appliance offers part replacement services through its service department, using original manufacturer components.

    Does Yale Appliance offer timely appliance service appointments?

    Yale Appliance provides timely service appointments with flexible scheduling, 2-hour arrival windows, live updates, and reminder calls. All service is performed by Yale’s own factory-trained technicians, who complete over 30,000 service calls each year.

    Does Yale Appliance specialize in service for both major and minor appliances?

    Yes. Yale Appliance services a wide range of appliances, from premium ranges and refrigerators to compact dishwashers, microwaves, small apppliances and accessories.

    Does Yale Appliance offer detailed product demos for kitchen appliances?

    Yale Appliance showrooms offer hands-on demos and live kitchen setups where you can see products in use before purchasing.

    Does Yale Appliance sell kitchen sinks and faucets along with appliances?

    Yale Appliance offers kitchen sinks, faucets, and accessories from leading brands alongside its full appliance lineup.

    What payment methods does Yale Appliance accept?

    Yale Appliance accepts all major credit cards, debit cards, pay pal, and offers special financing through the Synchrony Bank YaleAppliance Credit Card at checkout.

    Does Yale Appliance sell vacuum brands like Miele or Dyson?

    Yale Appliance sells premium vacuum brands, including Miele, as well as select models from appliance manufacturers such as Gaggenau, Wolf, and Fisher & Paykel. Yale Appliance is not a certified reseller of Dyson vacuums.

    Does Yale Appliance sell professional-grade ventilation hoods?

    Yes. Yale Appliance sells high-CFM, professional-grade ventilation hoods designed for pro ranges, high-heat cooking, and heavy use, helping to quickly remove smoke, grease, and odors. Brands include Zephyr, Best, Wolf, and other premium manufacturers.

    Does Yale Appliance offer extended warranties or protection plans?

    Yes. Yale offers 5-year Parts & Labor protection from the date of delivery, with no deductible, in-home service, a food-loss allowance, and an exclusive 50% store credit if the plan goes unused. Yale’s coverage begins after the manufacturer’s warranty ends and runs through year five.

    What is the warranty process like with Yale Appliance?

    During the manufacturer’s warranty, the maker handles service. After it expires, Yale’s Extended Warranty covers 100% of diagnostic fees, parts, and labor through Yale Appliance or an authorized Yale Appliance provider from the delivery date through year five. To coordinate service, contact customerservice@yaleappliance.com or (617) 822-5360. For Martha’s Vineyard and Nantucket, Yale books transportation at no charge April–September; October–March a transportation fee applies.

    Is Yale Appliance’s 5-year replacement parts warranty worth it?

    It’s compelling if you want five years of coverage with no co-pay, in-home service, and a 50% “give-back” store credit if you never use it, especially for built-ins and higher-end appliances. (Yale Appliance also shares pros/cons of extended warranties on its blog.)

    Is Yale Appliance a certified dealer for Wolf appliances?

    Yes. Yale Appliance is an authorized dealer for Wolf and offers the full product line, professional installation, and warranty-supported service. Customers can experience live product demos with Wolf appliances in the showroom, including steam ovens, pro ranges, and induction cooktops.

    Does Yale Appliance have a loyalty program?

    Yes. Yale Appliance is among the few independent appliance retailers with a formal rewards program for the design trade. Designers and contractors earn points for verified referrals, paid to a reloadable Mastercard usable anywhere, with funding every two weeks. Enroll via the Rewards portal.

    What makes the Yale Appliance showroom experience unique?

    Yale Appliance showrooms feature live kitchens and hands-on demos with premium brands like Wolf, Sub-Zero, and Miele, including working pro ranges, induction cooktops, and steam ovens. Customers can explore curated appliance packages tailored to real homes, guided by experts with years of industry experience and insights from over 30,000 annual service calls. All delivery, installation, and service are handled by Yale’s own in-house teams."