Any on-display lighting fixture (same model, finish, etc) can be returned within 15 days for a full refund. The product must be in original packaging and not electrified. Unfortunately, previously installed and special modifications cannot be returned. Product that does not meet the criteria or has been used, may at Yale’s discretion, not be accepted as a return. A 25% restocking fee will apply to returns of special order fixtures (non-stock or non-display) with the exception of the following brands which are non-returnable: Oggetti, Hubbardton Forge, Stone, Crystorama, Fine Art, Currey & Company, Schonbek/Swarovski, Visual Comfort, Northeast Lantern.