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    Careers at Yale: Customer Service Representative (Stoughton Office)

    We offer an exciting work prospect in a growing & forward-thinking company, with opportunity for advancement.​ Full benefits package offered.​

    A background in the consumer electronics and/​or small appliance product field is a plus.​

    Ideal candidate will have a minimum of 2+ year’s customer service experience with a focus on order entry, situation resolution, customer relationship building and the ability to excel in a team environment.

    Responsibilities:

    • Resolution of customer issues regarding appliance & lighting sales & service
    • Scheduling for delivery, technical and installation teams
    • Inbound & outbound calls and emails responding to technical and sales inquiries

    Qualifications:

    • Self-motivated and with ability to multi-task in a team atmosphere
    • PC literate in Microsoft Office applications Excel and Outlook
    • English communication skills (verbal & written)
    • Listening, analytical and reasoning skills
    • Empathy, diplomacy and de-escalation skills
    • Organizational and follow-up skills
    • Pleasant demeanor and professional image
    • Saturday work schedule required
    To apply online now, please fill the following form:
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    Yale Appliance & Lighting is an Equal Opportunity Employer.
    • Best of Boston Home 2014
    • "Whether you're shopping for a sparkling chef's kitchen or an economy-minded retrofit, the savvy team at Yale Appliance will be happy to expound on new technologies and product quirks, and quick to offer insight for every price point. On many weekends, local chefs offer cooking demonstrations and tasty treats in the store's working kitchens, turning a boring shopping expedition into family-friendly fun."



    • Best of Boston 2010
    • "Whether you're looking for a single soap dispenser or an entire kitchen package, this megastore is one-stop shopping, says one local kitchen design professional. And given that the lineup runs from Viking refrigerators to GE washer/dryer sets and backyard grills, you'll probably end up browsing longer than you'd planned. Fortunately, staffers are thoughtful enough to offer crayons and coloring books to any kids in tow."