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Appliances
Visit one of our showrooms and view products with a Yale team member.
Lighting
Visit one of our showrooms and view products with a Yale team member.
Live Cooking
Have questions about how to use new cooking products? Our staff chefs can show you.
Boston Showroom Visit
Create an appointment to visit our Boston showroom and see products you are interested in with a Yale team member.
Framingham Showroom Visit
Create an appointment to visit our Framingham showroom and see products you are interested in with a Yale team member.
Phone Call
Schedule a call with our team to talk over your project on your own schedule.
Boston Showroom Visit
Create an appointment to visit our Boston showroom and see products you are interested in with a Yale team member.
Phone Call
Schedule a call with our team to talk over your project on your own schedule.
Chef 1-on-1 (Boston)
Have questions about how to use new cooking products? Our staff chefs can show you the best new cooking technology like induction, convection, steam and speed ovens from the best brands. Appointments are typically 1 hour and are hands on.
Chef 1-on-1 (Framingham)
Have questions about how to use new cooking products? Our staff chefs can show you the best new cooking technology like induction, convection, steam and speed ovens from the best brands. Appointments are typically 1 hour and are hands on.
“The Yale team was amazing to work with! From the assessment of the work that needs to be done, the timeliness of it all and the communication was amazing. The crew that came in to do the work was meticulous, clean, professional and on time. I have used Yale for all my applicances and will most definitely use Yale for all my electronics.”
Daphne P.
FAQ
Will they install the products?
Delivery and Installation services vary by product. Some dishwashers, wall ovens, over-the-range microwaves, cooktops, and gas ranges require specialized installation. If you need installation and delivery, we are happy to provide a quote.
Will they protect my new floors?
Protecting your floors is a priority for our team. All delivery vehicles are stocked with Masonite panels and moving blankets.
Will they call before they arrive?
You can request a 30-minute call ahead when the delivery vehicle is on its way to your site. Our delivery team will also send an automated “on the way” call when they finish the previous stop. On the day of delivery, you can also track the delivery vehicle within a 30-minute window on our website.
Do I need to clear my driveway/walkway before they come?
The safety of our delivery team is critical. It’s important that the entrance to your home is accessible and safe. This includes clearing snow from any construction sites or walkways during stormy weather.
Can they remove other stuff while they are in my home?
Our scheduling team ensures our delivery vehicles are packed as much as possible. And since we remove the old products on a 1-for-1 basis there is seldom any room for extra stuff.
We recommend using the Use & Care manuals provided with your appliances for the most comprehensive instructions on how to use and maintain your new appliances
Our delivery team can deliver the products right into your home or your preferred temporary storage. We require that all products are delivered to an environment protected from the elements to ensure proper performance of your new purchase.
Should I tip them?
Not required by any means. It's totally up to you.
Do they take away old appliances?
Our standard delivery includes removal of the old products on a 1-for-1 basis. Some products may need to be disconnected prior to our delivery team arriving unless additional installation services have been purchased.
We schedule hundreds of deliveries each day. We do our best to take timeframe requests into consideration when routing our delivery trucks, but we cannot guarantee a specific delivery timeframe. You’ll receive a 2-hour delivery window the day before delivery, so you will know when to be home.
Can you bring my old products to the basement?
Our delivery teams will not relocate products to different parts of your home.
Because they are moving heavy products, our delivery team cannot take off their shoes in your home. Upon request, the team may lay down moving blankets or Masonite to protect your floors.
Do they clean the new appliances before they leave?
The delivery team will remove all product packaging including any protective tape or shrink-wrap before they leave your home (on products that don’t require further installation)
We require that someone 18 years of age is home during your delivery. This person needs to sign off on the delivery before our team leaves.
Yes. We will deliver up to 4 times if necessary.
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