Call (617) 825-9253

Boston Appliance Showroom
296 Freeport St, Dorchester

Framingham Appliance Showroom
215 Worcester Rd

Return Policy

Appliances

Product returns must be made within 15 days of the date you receive your order. Product must be packed in the original, undamaged and complete packaging. Previously installed, special orders or special modifications cannot be returned under any circumstance. All accessories, clean instruction books and warranty cards must be returned. Product that does not meet the criteria above or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a re-stocking fee in an amount representative of the condition of the product or its packaging. Yale reserves the right to decline to an exchange or accept the return of ANY product other than the product that is initially defective after the 15 day period. Refunds for products being returned will be issued once the product is received back at Yale and meet our product return criteria listed above. Product that does not fit will be subject to additional return and shipping/delivery fees and in some cases significant re-stocking charges may apply.

Lighting

Any in-stock lighting fixture can be returned within 15 days for a full refund. The product must be in original packaging and not electrified. Unfortunately, previously installed and special modifications cannot be returned. Product that does not meet the criteria or has been used, may at Yale’s discretion, not be accepted as a return. A 25% restocking fee will apply to returns of special order fixtures (non-stock) with the exception of the following brands which are non-returnable: Oggetti, Hubbardton Forge, Stone, Crystorama, Fine Art, Currey & Company, Schonbek/Swarovski, Visual Comfort, Northeast Lantern.

Plumbing

Any stocked product uninstalled, original condition and original packaging may be returned within 15 days for a full refund. Previously installed, special orders or special modifications cannot be returned under any circumstances. Product that does not meet the criteria or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a restocking fee in an amount representative of the condition of the product or its packaging.

Questions?

If you have any questions at all please call use at 617-825-9253