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Yale Appliance Return Policy

PRODUCT RETURNS

 

Appliances: Product returns must be made within 15 days of the date you receive your order. Product must be packed in the original, undamaged and complete packaging. Previously installed, special orders or special modifications cannot be returned under any circumstance. All accessories, clean instruction books and warranty cards must be returned. Product that does not meet the criteria above or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a re-stocking fee in an amount representative of the condition of the product or its packaging. Yale reserves the right to decline to an exchange or accept the return of ANY product other than the product that is initially defective after the 15 day period. Refunds for products being returned will be issued once the product is received back at Yale and meet our product return criteria listed above. Product that does not fit will be subject to additional return and shipping/delivery fees and in some cases significant re-stocking charges may apply.

 

Lighting: Any stocked lighting fixture can be returned within 15 days for a full refund. The product must be in original packaging and not electrified. Unfortunately, previously installed and special modifications cannot be returned. Product that does not meet the criteria or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a re-stocking fee in an amount representative of the condition of the product or its packaging.

 

Plumbing: Any stocked product uninstalled, original condition and original packaging may be returned within 15 days for a full refund. Previously installed, special orders or special modifications cannot be returned under any circumstances. Product that does not meet the criteria or has been used, may, at Yale’s discretion, not be accepted as a return, or may be subject to a restocking fee in an amount representative of the condition of the product or its packaging.

 

  • Best of Boston Home 2014
  • "Whether you're shopping for a sparkling chef's kitchen or an economy-minded retrofit, the savvy team at Yale Appliance will be happy to expound on new technologies and product quirks, and quick to offer insight for every price point. On many weekends, local chefs offer cooking demonstrations and tasty treats in the store's working kitchens, turning a boring shopping expedition into family-friendly fun."



  • Best of Boston 2010
  • "Whether you're looking for a single soap dispenser or an entire kitchen package, this megastore is one-stop shopping, says one local kitchen design professional. And given that the lineup runs from Viking refrigerators to GE washer/dryer sets and backyard grills, you'll probably end up browsing longer than you'd planned. Fortunately, staffers are thoughtful enough to offer crayons and coloring books to any kids in tow."