Repair Services

About our Service Department

  • New England's largest independent service department.
  • 1-year guarantee on most parts.
  • 90-day guarantee on labor.
  • 17 service technicians, 12 customer service representatives and 6 dedicated parts expeditors, all full-time employees of Yale Appliance & Lighting.
  • We charge a $89 diagnostics fee to send a technician to analyze the problem.
  • If you choose to do the repair, we then charge a flat $109 repair fee. This fee does not include parts. *Sealed system issues do not apply (compressor, evaporator) please ask Service Dept. about rates.
  • If you choose not to do the repair, you can apply 50% of the diagnostics fee toward the purchase of a new appliance from Yale.
  • We service appliances purchased from anywhere, not just Yale.
  • Refrigerator service within 24 hours (except Sundays).
  • Service hours: Mon-Fri 8am-5pm, Sat 8am-4pm.
Submit service form below or call Yale Appliance & Lighting toll-free:

 

Use this form to log a service call. (* means mandatory field)
Name*:
Address*:  
What is the best way for us to contact you?: Call me
Email me
Call or email, either is fine.
Phone Number*:
Best time to call:
Email*:
Model Number:
Serial Number:
When Purchased:
Description of problem:


  • Testimonials

  • Best of Boston 2008
    "A hands-down winner for its impressive (and massive) selection, Yale carries hundreds of ranges, ovens, refrigerators, dishwashers, and washer-dryer sets. Comparison shopping is easy, especially when the staff can quickly run through the pluses and minuses of every Electrolux, KitchenAid, Jenn-Air, and GE in stock. Bargain hunting? Yale's discount specials offer unbeatable prices on floor models and overstocked items."

BBB Best of Boston Angies List YELP Verisign Twitter Facebook