Anyway, we are a family business since 1923
Most Bostonians know us through our showrooms and sales people.
The average salesperson has been at Yale 7 years and will log over 100 training hours per year. To know the latest, we have to train consistently
Yes, we have pretty and functional showrooms as do many of our competitors
However, most of our emphasis and investment is on the delivery and service side.
Unfortunately, most of the problems you will encounter relate to delivery, installation and product service
We want this to be the best part of your experience...
Yale Delivery personally have to pass a fitness exam as well as pass drug and credit checks. We also perform CORI criminal backround checks for anyone entering your home. We are delivering heavy products into your house and want the best possible people to accomplish a good delivery
Unfortunately, we sell products that break. In fact when you buy a kitchen full of appliances, there is a 100% chance you will need at least service within the first year.
Currently we have 23 service techs and can respond to critical repairs within 24 hours. You will never have to call a 1-800 and weeks for a repair
You can buy similar products at Lowes, Sears, Home Depot, Best Buy and now JC Penny, We all have price guarantees, The product will be similar, The prices will be competitive, but what happens after the sale will not
We thank you for your consideration
Sincerely, Steve Sheinkopf CEO 617-822-6150
Leo Goncalves / VP Operations / 617-822-5333
Dennis MacDonald / VP Sales / 617-822-6170
Paul MacDonald / Customer Service / 617-822-5326
George Novo / Delivery / 617-822-5327
Karen Berolini / HR / 617-822-5345